Privacy Policy

This privacy policy applies to the Chalan Sathi app for mobile devices, together with any related services operated by TILE WALA (collectively, the "Application"). TILE WALA is hereby referred to as the "Service Provider".

Information Collection and Use

The Application collects information when you download and use it. This information may include details such as:

• Your device's Internet Protocol (IP) address
• The pages and screens of the Application that you visit, along with the time and date of your visit and the duration spent on those pages
• The total time spent on the Application
• The mobile operating system and device model you use

The Service Provider may use the information you provide to send important updates, required notices, and, where permitted by applicable law, relevant marketing communications.

For an enhanced experience while using the Application, the Service Provider may require you to provide certain personally identifiable information. The information requested will be securely retained and handled in strict accordance with this privacy policy.

Cookies and Tracking Technologies

The Application or its third-party SDKs may use cookies, SDKs, pixels, and similar technologies to support core functionality, analytics, and reliable service delivery. Where required by applicable law, the Service Provider will obtain consent before deploying non-essential tracking technologies.

Your Rights

You may request access to, correction of, or deletion of your personal data held by the Service Provider. To exercise any of these rights, or to withdraw consent where processing is based on consent, please contact the Service Provider directly at whtilewala@gmail.com.

Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights under the CCPA/CPRA, including:

• The right to know what personal information is collected, used, and disclosed
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising your privacy rights

To exercise your CCPA/CPRA rights, contact the Service Provider at whtilewala@gmail.com.

Third Party Access

Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and optimizing service performance. The Service Provider may share your information with third parties only in the ways described within this privacy statement.

Please note that the Application utilizes third-party services that maintain their own privacy policies regarding data handling. Below are the links to the privacy policies of third-party service providers used by the Application:

International Data Transfers

The Service Provider or its third-party service providers may transfer personal data to countries outside your country of residence, including outside the European Economic Area (EEA). Where applicable law requires safeguards for international transfers, the Service Provider will use appropriate mechanisms, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions or other legally recognized transfer mechanisms
• Your explicit consent, where required and legally permitted

Data protection laws in other countries may differ from those in your jurisdiction. Where required by law, the Service Provider will apply appropriate safeguards and obtain any required consent.

Disclosure Required by Law

The Service Provider may disclose User-Provided and Automatically Collected Information:

• As required by law, such as to comply with a subpoena, court order, or similar legal process;
• When they believe in good faith that disclosure is necessary to protect their rights, safeguard your safety or the safety of others, investigate fraud, or respond to a governmental request;
• With trusted service providers who work on their behalf, do not have an independent use of the information disclosed, and have agreed to adhere strictly to the rules set forth in this privacy policy.

Opt-Out Rights

You can stop all further collection of information by uninstalling the Application from your mobile device using the standard uninstall processes available on your device or via the mobile application marketplace. Uninstalling stops future collection, but does not automatically delete information previously transmitted.

To request permanent deletion of your personal data, withdraw consent, or exercise statutory rights, contact the Service Provider at whtilewala@gmail.com.

Data Retention Policy

The Service Provider retains personal data strictly based on necessity for stated operational and legal purposes:

• User Provided Data: Retained for the duration of your active use of the Application plus 12 months thereafter, unless a longer retention period is mandated by law.
• Automatically Collected Data: Retained for up to 24 months from the date of collection, unless longer retention is required for legal compliance.
• Aggregated and Anonymized Data: Retained indefinitely as it no longer identifies any individual.
• Legal Compliance Data: Retained for the full statutory duration required by applicable legislation.

You may request deletion of your personal data at any time, subject to legal obligations to retain records. Contact whtilewala@gmail.com for data removal requests.

Children’s Privacy

The Application is not intended for children under 16 years of age (or such higher age as required by applicable jurisdiction). The Service Provider does not knowingly solicit data from or market to children under 16.

In the event the Service Provider discovers that a child under 16 has provided personal information without verified parental or guardian consent, the Service Provider will immediately delete such information from all servers. If you are a parent or guardian aware that your child has provided personal information, please contact us immediately at whtilewala@gmail.com so necessary actions can be taken.

Security & Data Breach Notification

The Service Provider implements robust physical, electronic, and procedural safeguards to protect personal data processed and maintained across all infrastructure.

If a data breach occurs affecting your personal data, the Service Provider will promptly notify affected users and regulatory authorities in accordance with applicable legal requirements, detailing the nature of the breach and remediation steps being executed.

Changes to this Privacy Policy

The Service Provider may update this Privacy Policy periodically. Notice of material changes will be provided by posting the revised policy with an updated effective date on this page. Where required by law, consent to material changes will be obtained before they take effect.

Previous versions of this Privacy Policy are archived and available upon written request to whtilewala@gmail.com.

Your Consent

Where processing is based on consent, you provide that consent by affirmatively opting in to the relevant feature or action within the Application. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.